Our Commitment to Our Policyholders During COVID-19
Amid ongoing concern about COVID, Preferra Insurance Company Risk Retention Group remained committed to serving our insureds. Our top priority, as always, was protecting the well-being of our policyholders, their families, and the communities they serve. We actively took steps to ensure we provided helpful tools during that crucial time.
How We Supported Our Policyholders
60-Day Deferred Renewal Payment
For our policyholders who may have found themselves in financial difficulties, we put provisions in place to allow extra time to renew their liability insurance policy while maintaining important coverage.
Liability Coverage for Teletherapy Services
Preferra’s professional liability policy covers client care over the phone and other communication vehicles the same way in-person client care is covered.
Short-Term Liability Coverage for Volunteer Work – No Cost
During the COVID pandemic, we provided volunteer ‘retired’ social workers who deliver uncompensated client care with $500,000/$1,000,000 of professional liability insurance at no cost for a limited time.
Need a Temporary Pause of Your Professional Liability Coverage?
For policyholders not providing professional-client care services during COVID, we temporarily allowed their liability insurance policy to be put on hold. Pausing coverage essentially put their policy on hold but didn’t cancel it. Policyholders affected by this saw a credit when their professional liability policy was renewed.
Teletherapy Consent Form
Acquiring a client’s consent for teletherapy was a best practice we highly recommended putting in place before beginning. And it was a requirement in some states. The informed consent document we provided for the convenience of our policyholders was recommended as a resource for modification and potential use in the delivery of teletherapy services.